Job Opportunities

Current Job Openings (Richmond, VA)

Thank you for your interest in SMG Richmond. We accept applications and resumes for posted positions only. ***PLEASE SPECIFY THE JOB OPENING FOR WHICH YOU ARE APPLYING***


POSITION: Concessions Manager
REPORTS TO: Food & Beverage Director
FLSA STATUS: Full-Time/Exempt

Essential Duties and Responsibilities:

  • Train, schedule, and supervise concessions food and beverage staff
  • Assist in settling concessions event paperwork per event
  • Maintains correct stock levels utilizing prior sales history
  • Assists supervisor with day to day operations
  • Monitor compliance with health and fire regulations regarding food preparation and serving
  • Works with other supervisors on distribution of all products to stands and bars
  • Ensures all POS systems are in proper working condition prior to the event
  • Understanding of POS system BOH/FOH operations
  • Ability to operate and finalize events in POS system
  • Accurately reviews quality product before serving to customer
  • Ensure health codes and liquor laws are followed
  • Establish and maintain positive client relationships
  • All other duties as assigned

Qualifications:

  • Must have attention to detail
  • Must have good oral and written communication skills
  • Must have ability to add, subtract, multiple and divide
  • Must have strong customer service skills
  • Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events
  • Must have strong interpersonal skills
  • Must have good organizational skills
  • Must have basic working knowledge of cash register and cash handling procedures
  • Must be compliant with health codes
  • Must be able to pass a credit check and meet corporate minimum requirements

Education and Work Experience:

  • Four year college degree preferred
  • Two years of customer service experience
  • Must have concessions management experience
  • Must have two years of management experience in food and beverage
  • Must have Serve Safe certification (Mangers Certification)
  • Must be Excel and Microsoft proficient

Physical Demands:

  • Daily lifting and carrying up to 50 lbs. Up to 5 minutes at a time.
  • Constant reaching, standing, walking and stooping
  • Performing work through repetitive eye/hand coordination

Working Environment/Conditions:

  • High noise level
  • Exposure to the weather conditions
  • In and out of doors several times a day
  • Exposure to heat and cold, dust pollen and fumes

Hours of Work and Travel Requirements:

Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.


POSITION: Operations Staff
DEPARTMENT: Operations
REPORTS TO: Operations Supervisor
FLSA STATUS: Part-Time

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for Changeover Staff. SMG Richmond manages the Richmond Coliseum, Altria Theater, Richmond CenterStage and Bon Secours Washington Redskins Training Center. The Changeover staff will assist the Operations Supervisor in setup and tear down of numerous events.

Major Responsibilities:

  • Moving, arranging, setting and removal of items needed for events.
  • Set-up and tear-down of stages, tables, chairs, barricades, linens, and equipment
  • Assembly and disassembly of animal penning.
  • Cleaning and up-keep of buildings including buffing; dusting; sweeping; mopping; vacuuming; washing windows; cleaning toilets, urinals, mirrors, walls, arena seats, and trash cans.
  • Clean-up during and after events.

Qualifications:

Education and/or Experience

  • High school diploma or general education degree (GED)

 Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position requires work in both indoor and outdoor settings and may be subjected to adverse conditions.
  • This position may need to perform work in high areas.

 Knowledge, Skills and Abilities

  • Ability to work irregular hours; shifts that may include nights, graveyard shift, weekends and holidays.
  • Some experience using hand tools preferred.
  • To promote safety, the employee must be able to communicate in English in emergency situations.
  • Reliable and consistent transportation during irregular hours. All shifts must be completed as assigned, no exceptions will be made for lack of transportation.

Physical Demands

  • Standing for long durations
  • Lifting and moving up to 100 pounds
  • Knelling, stooping and crawling
  • Vision acuity to operate equipment as required

POSITION: Server and Bartenders
DEPARTMENT: Food & Beverage
REPORTS TO: Director of Food and Beverage
FLSA STATUS: Part-Time/Non-Exempt

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a bartender and server. The overall objective and purpose of the Bartender/Server position is to provide guests with courteous, friendly, sincere, efficient and graceful service that meets or exceeds guest expectations.  The incumbent is primarily responsible for serving food and beverage in the bar, restaurant and function areas while complying with applicable federal and state laws, sanitation, health and personal hygiene standards as well as following established food and beverage presentation and service procedures.  The candidate is responsible for the safe and appropriate use of facility supplies and equipment to minimize loss, waste and fraud.

Major Responsibilities:
Include the following.  Other duties and responsibilities may be assigned.

  • Work in a forward facing customer environment, for both formal and informal events
  • Mix and serve alcoholic beverages as well as food service
  • Take food and drink orders and assure that customers are properly attended to
  • Assist in general set up and break down of dining room areas as well as kitchen
  • Work extended and/or irregular hours including nights, weekends and holidays as needed.
  • Any other duties as assigned.

Qualifications:
To perform the job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical  Characteristics

  • Walk into and carry items at shoulder level and above for extended amounts of time
  • Stand for 8-10 continuous hours
  • Lift at least 25 lbs. to shoulder level
  • Operate in a facility where moderate to loud noises are commonplace

Knowledge, Skills and Abilities

  • Knowledge of  guest service etiquette and proper food and beverage serving techniques
  • Knowledge of basic drink service and bar terminology
  • Knowledge of wine and alcoholic and non-alcoholic beverages
  • Knowledge of Commonwealth of Virginia liquor laws
  • Excellent guest service and interpersonal skills with the ability to relate to diverse guests
  • Ability to provide friendly and efficient service while remaining calm and well-organized under pressure
  • Ability to prioritize and maintain multiple tasks
  • Ability to keep emotions under control
  • Ability to respond promptly to customer needs
  • Ability to communicate effectively with Guests and Grand Performers in the English language

Education, Experience and Certifications:

  • High school diploma or G.E.D.
  • 1-2 years of food service experience
  • At least 21 years of age at time of hiring

POSITION: PT Event Staff-Indoor & Outdoor Events
REPORTS TO: General Manager or Manager on Duty
FLSA STATUS: Part-Time Hourly/Non-Exempt

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for part time event staff at SMG Richmond.  Applicants should be available for up to 20 hours per week.  Staff provides professional client services support in the organization and supervision of events within Bon Secures Washington Redskins Training Camp Facility (a non-smoking facility); monitoring the logistics of these events booking phase through the conclusion, by performing personally or with others  the following duties:

Major Responsibilities:

  • Assists in all aspects of event operations/fulfillment.
  • Work hand in hand with the various service contractors for assigned meetings and/or events to ensure success of the event
  • Assists with operational set-ups/tear downs.
  • Maintains and promotes customer experience by adhering to SMG Richmond’s policies and procedures of customer service
  • All other necessary duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge, Skills & Abilities 

  • Excellent customer service skills
  • Familiarity with both indoor banquets, galas and meetings as well as outdoor events including a variety of athletics.  Events will be held in both indoor and outdoor event space.
  • Good written, verbal and computer skills using
  • Ability to be punctual and on time for all events
  • Demonstrate problem-solving and communication skills
  • Professional presentation, appearance and work ethic
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.

Physical Characteristics 

  • Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 8-10 hours daily.
  • Stand for 8-10 continuous hours while performing high level maintenance on multiple systems
  • Lift at least 25 lbs. to shoulder level
  • Operate in a facility where moderate to loud noises are commonplace
  • Be able to assist with event set up and tear down
  • Minor venue maintenance as needed

Education, Experience & Certifications 

  • 1 to 2 years related experience and/or training or equivalent combination of education and experience in event services
  • High school diploma or GED equivalent
  • No certifications are required

TO APPLY:

HR Department
c/o Tabitha Sechrist
Email: hr1.smgrichmond@gmail.com

FOR ALL FULL TIME POSITIONS, PLEASE LIST SALARY REQUIREMENTS

Applicants that need reasonable accommodations to complete the application process may contact 804-592-3679.
All openings will be posted to the Department of Labor website at: http://www.vawc.virginia.gov/ 

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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